Short answer: you can ask for a refund within 7 days of purchase if a file is faulty or not as described. Because downloads are instant, we don’t refund a change of mind once a file has been downloaded.
We want every file to work the way its product page says it will. This page explains when we refund, how to ask, and what happens next.
When will I get a refund?
We refund your order when you contact us within 7 days of purchase and one of these applies:
- The file is faulty: it’s corrupted, incomplete, won’t open in the apps listed on the product page, or is broken (for example, planner links that don’t work), and we can’t fix it for you.
- The file isn’t as described: it’s missing pages, formats or sizes listed on the product page.
When isn’t a refund possible?
- You changed your mind, whether or not you’ve downloaded the file.
- The file works as described, but you don’t have the app it needs. Each product page lists the required apps before you buy.
- You bought the wrong paper size or version when the right one is included in the same download (resumes include US Letter and A4; the 2027 planner includes Monday and Sunday starts).
- More than 7 days have passed since purchase.
Tip: before you buy, check the formats, sizes and app list on the product page, and see our FAQ for which apps each category works with.
How do I ask for a refund?
- Email simonjay0805@gmail.com (or use the Contact page).
- Include your order number (it’s in your order email and in My account › Orders if you have an account).
- Tell us which file has the problem and what happens when you open it. A screenshot helps.
- We’ll try to fix it first, for example by sending a corrected file. If we can’t, we’ll refund you.
How is the refund paid?
Approved refunds go back to the payment method you used at checkout, in US dollars. We don’t charge a fee for refunds. How quickly the money appears depends on your bank or payment provider, and if your card is in another currency, the converted amount can differ slightly from what you paid.
After a refund, the license for that file ends, and we ask you to delete any copies you downloaded.
Can I get a fixed file instead?
Yes. If something is wrong with a file, we’re happy to send a corrected version instead of, or before, a refund. If we update a product to fix a problem, we’ll tell you how to get the updated file.
Quick answers
Can I get a refund if I change my mind?
No. Refunds are only for files that are faulty or not as described, because a digital file can’t be returned. Check the formats and apps on the product page before you buy.
How long do I have to ask for a refund?
7 days from the date of purchase.
How long does a refund take?
Once we approve it, the refund is sent back to your original payment method. Your bank or payment provider decides how quickly it appears, often within a few business days.
Does this affect my legal rights?
No. Nothing in this policy limits any rights you have under the consumer law that applies to you.